FAQ

All in-stock items will ship out 1-2 days after the order is placed. We do not ship orders on weekends or on Singapore holidays.

Once your order leaves our warehouse, the shipping will take 2-3 working days within Singapore (except during sale events or new launches). The shipping will take 2-7 working days for international orders, depending on customs arrangement.

For Singapore orders, once an order departs our warehouse, we will notify you by email and provide a tracking number for each individual order.

For international orders, we will provide you the tracking number via email. To track, you may visit https://www.dhl.com/en/express.html

If you are having problems tracking your items, please email hello@lovemere.com.

Orders are processed very quickly to ensure the fastest delivery possible. Because of this, an order usually cannot be changed or cancelled once it has been placed. Please check all information carefully before placing your order.

If you discover a mistake, please contact us and let us know via hello@lovemere.com as soon as you can, and we will try to help you in the best way possible.

The shipping address cannot be changed once the order has been placed.

Contact our support at hello@lovemere.com, and we will check for you. There may be problems with your shipping details:

1. Incorrect email address.
2. Insufficient shipping address, e.g., no unit address.

If we are unable to reach you within 30 days, orders will be archived, and you will need to place a new order.

Singapore, Malaysia, Hong Kong, Brunei, Australia, New Zealand and United Kingdom

For other countries, please email us hello@lovemere.com and we can arrange for you.

We want to offer you a peace of mind. At the moment, our express shipping is the safest and fastest way to reach you.

By default, payments on Lovemère are displayed and collected in Singapore dollars (SGD).

If you are currently located outside of Singapore, our system will auto-detect your location and convert the payment to your local currency. The currency for Malaysia is MYR, Hong Kong is HKD, and for other countries, it is USD.

If you have a preferred currency, you can change it by tapping on the menu on your mobile device or clicking on the header on your desktop or tablet.

Yes, you can! Your perfect fit matters to us.

You can exchange or return them to our store within 30 days of purchase.

Please submit your request via https://returns.lovemere.com.

Due to hygiene purposes, we cannot accept exchanges or returns on washable bamboo breast pads and panties. If you need assistance determining your size for the panties, please contact our customer service.

If you have any questions, please email us at hello@lovemere.com.

For Singapore orders, we highly recommend you to go for Personal Concierge Service at $9 which saves you time and helps you receive the exchanged garments at your doorstep.

You may like to drop by our showroom for a self-exchange by emailing us at hello@lovemere.com to arrange.

Please submit your request via https://returns.lovemere.com and we will take care of you.

Yes it is possible! Please whatsapp us to arrange and let us know your order number.

Alternatively, you can submit your request via https://returns.lovemere.com and select Personal Concierge Service for a fuss-free exchange.

Our products are handmade with utmost care and are packed with a lot of love and attention. Thus, receiving a damaged, defective, or incorrect product is quite rare. 

However, in the unlikely event that this happens, we will be sure to take care of your concerns. Please email us at hello@lovemere.com with your order number and a photo(s) of the product(s).

We attempt to display product images as accurately as possible. However, due to lighting and different devices being used for viewing the images, the color in the image can vary slightly for the actual color of the product.

We will gladly provide more information on any of our products upon your request. Please email us at hello@lovemere.com

When an item is returned, there are additional costs associated with processing the return such as time involved in inspecting, cleaning to a brand new condition, repackaging, and restocking. To cover these, we have a restocking fee on cash refunds.

However, this 10% restocking fee is waived off when you request store credits.

You can use the credits to purchase any items from our store.

Visit the full policy for more information.